TERMS OF SERVICE

Last updated: July 13, 2026

These Terms of Service govern your access to and use of Merch Dungeon, available at https://merchdungeon.com/, and all purchases made through our online store.

By accessing the website, creating an account or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

Nothing in these Terms limits any mandatory consumer rights granted to you by the laws of your country.

1. Seller information

Merch Dungeon is operated by:

Trading name: Merch Dungeon

Email address: info@merchdungeon.com

VAT number: HU90186372

Throughout these Terms, “Merch Dungeon”, “we”, “us” and “our” refer to the business identified above.

2. Eligibility

Our products are intended for adults. By placing an order, you confirm that you are at least 18 years old or have the permission and supervision of a parent or legal guardian.

The products sold through Merch Dungeon are not toys or children’s products unless a particular product page expressly states otherwise.

3. Products and print-on-demand production

Merch Dungeon operates primarily using a print-on-demand fulfilment model. This means that products are normally manufactured or printed after an order has been placed.

Our production and fulfilment partners may produce and ship products from different facilities depending on the product type, stock availability and delivery destination.

Print-on-demand production does not automatically make a product personalised for consumer-law purposes. A standard product featuring one of our existing designs may still be subject to statutory withdrawal rights. Products created according to a customer’s individual specifications, such as products containing a custom name, image, message or design, may be excluded from the statutory right of withdrawal where permitted by law.

4. Product information and appearance

We make reasonable efforts to display product descriptions, colours, dimensions, materials and images accurately.

However, minor differences may occur because of:

• differences between computer or mobile displays;

• manufacturing tolerances;

• garment sizing tolerances;

• variations between production facilities;

• differences in printing position, colour or scale; and

• natural differences in materials.

Minor variations that do not materially affect the product’s appearance, purpose, quality or conformity are not considered defects.

Customers are responsible for reviewing the product description and size guide before placing an order.

5. Orders and contract formation

Placing an order constitutes an offer to purchase the selected products.

After receiving your order, we will normally send an automated order confirmation. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A binding sales contract is formed when we accept the order and send it for production or dispatch, or when we send a separate acceptance or shipping confirmation.

We may refuse or cancel an order where:

• the product is unavailable;

• payment could not be authorised;

• the order appears fraudulent or abusive;

• the delivery destination is restricted;

• there is an obvious pricing or product-information error; or

• fulfilling the order would breach applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.

6. Prices, taxes and payment

Prices are displayed in the currency shown on the website.

Applicable taxes will be included in the displayed price or calculated at checkout where required. Shipping charges and other applicable costs will be shown before you submit the order.

Customers outside the country or customs territory from which a product is shipped may be required to pay import VAT, customs duties, brokerage fees or other charges imposed by local authorities. Unless checkout expressly states that these charges are included, they are the customer’s responsibility.

We accept the payment methods displayed during checkout. Payment must be successfully authorised before an order can enter production.

You agree to provide current, complete and accurate billing and payment information.

7. Worldwide shipping

Merch Dungeon offers worldwide shipping to the destinations available during checkout.

Shipping availability may vary depending on the product, destination, applicable sanctions, carrier restrictions, local laws and production-partner coverage.

Estimated production and delivery times are displayed for guidance and are not guaranteed delivery dates unless we expressly confirm a specific deadline.

For consumers in the European Union, goods will be delivered without undue delay and normally no later than 30 days after the contract is concluded unless a different delivery period has been agreed.

Delivery may be affected by customs inspections, carrier disruption, severe weather, strikes, public holidays, incorrect address information or other events outside our reasonable control.

8. Delivery and risk of loss

You are responsible for providing a complete and accurate delivery address.

Where consumer law requires it, the risk of loss or damage remains with Merch Dungeon until you or a person designated by you physically receives the goods. This does not apply where you independently appoint a carrier that was not offered by us.

Once tracking shows that an order has been delivered, you should first check the delivery location, household members, neighbours and the relevant carrier before reporting the parcel as missing.

Please report missing, damaged or incorrectly delivered orders to info@merchdungeon.com as soon as reasonably possible.

9. Address errors and unclaimed shipments

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, refused the shipment, failed to collect it or failed to pay required import charges, additional production or reshipping charges may apply.

We will not resend an order until the correct address has been confirmed and any applicable reshipping costs have been paid, except where the failed delivery was caused by us or our fulfilment partner.

Any rights provided by mandatory consumer law remain unaffected.

10. Order cancellations

Because print-on-demand production may begin shortly after an order is accepted, we cannot guarantee that an order can be changed or cancelled after it has entered production.

Customers should contact us immediately at info@merchdungeon.com when requesting a change or cancellation.

The inability to cancel an order before delivery does not remove any statutory right of withdrawal that may apply after delivery.

11. EU and EEA right of withdrawal

Consumers in the European Union and other jurisdictions with equivalent rights may withdraw from an eligible online purchase without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, receives the goods.

For orders containing multiple products delivered separately, the period begins when the final product is received.

To exercise your right of withdrawal, you must send an unambiguous statement containing your name, order number and decision to withdraw to:

Email: info@merchdungeon.comSending the notice before the withdrawal period expires is sufficient.

You must return the goods within 14 days after notifying us of your withdrawal. Please contact us before returning a product because the return address may differ from the address shown on the parcel.

Unless we agree otherwise or mandatory law requires us to cover the cost, you are responsible for the direct cost of returning the goods.

We will refund eligible payments, including the cost of our least expensive standard delivery method, within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.

Refunds will normally be issued using the original payment method.

You are responsible for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

12. Exceptions to the right of withdrawal

The statutory right of withdrawal may not apply to:

• products made according to your individual specifications;

• clearly personalised products;

• sealed products that are unsuitable for return for health-protection or hygiene reasons after their seal has been broken; and

• other products excluded under applicable consumer law.

A product is not considered personalised merely because it was printed or manufactured after the order was placed. The exception normally applies only where the product was created according to the customer’s individual choices or specifications.

The withdrawal exceptions do not affect your rights where a product is defective, damaged, unsafe, incorrectly supplied or not as described.

13. Returns outside the EU and EEA

Where no mandatory statutory withdrawal right applies, customers may request the return of an unused, unworn and unwashed non-personalised product within 14 days after delivery.

The product must be returned in substantially the same condition in which it was received. Customers are responsible for return shipping costs unless the product is defective, damaged, incorrectly supplied or otherwise covered by mandatory consumer protection.

Personalised products are not eligible for voluntary change-of-mind returns.

Contact info@merchdungeon.com before returning any product. Returns sent without contacting us may be delayed or sent to an incorrect fulfilment location.

14. Damaged, defective or incorrect products

Please inspect your order after delivery.

If a product arrives damaged, defective, misprinted or different from what you ordered, contact info@merchdungeon.com  and provide:

• your order number;

• a description of the problem;

• clear photographs of the product;

• a photograph of the packaging and shipping label where relevant; and

• any other information reasonably required to investigate the claim.

Where the product is defective or non-conforming, we will provide an appropriate remedy under applicable law. Depending on the circumstances, this may include repair, replacement, price reduction or refund.

Do not return a defective product to the manufacturer or production facility unless we specifically instruct you to do so.

15. Two-year legal guarantee

For consumer sales covered by European Union law, products include a minimum two-year legal guarantee of conformity beginning on the date the customer receives the goods.

If a product is defective, not as described or otherwise fails to conform to the sales contract, the consumer may be entitled to repair or replacement without charge. Where repair or replacement is impossible, disproportionate, unsuccessful or not completed within a reasonable time, the consumer may be entitled to a price reduction or termination of the contract and a refund.

This legal guarantee is provided by the seller and is separate from any additional commercial warranty offered by a manufacturer.

National law may provide consumers with additional or longer-lasting rights.

16. Product safety and EU GPSR information

Products offered to consumers in the European Union are subject to applicable product-safety requirements, including Regulation (EU) 2023/988 on general product safety where applicable.

Manufacturer and production-partner information

Name: Gelato
Email: support@gelato.com
Postal address: Dronning Eufemias gate 8, 0191 Oslo, Norway

Specific manufacturer, responsible-person, product-identification, material, care and warning information may also appear on the relevant product page, product label, packaging or accompanying documentation.

Age guidelines

Products are intended for adults unless the relevant product page states otherwise.

Consumer warranty

Consumer sales are covered by a two-year legal guarantee where required by applicable law.

Product-safety compliance

Products are required to comply with applicable regulatory requirements concerning restricted or dangerous substances, including requirements relating to:

• lead;

• cadmium;

• phthalates; and

• formaldehyde.

Products are also required to comply with applicable regulatory requirements concerning flammability.

Customers must follow all care instructions, warnings and intended-use information supplied with the product. Clothing, drinkware and other merchandise should only be used for their intended purpose.

If you believe that a product presents a safety risk, stop using it and contact us immediately at info@merchdungeon.com. Include your order number, photographs, product details and a description of the suspected risk.

Where necessary, we may contact affected customers with safety warnings, corrective instructions or product-recall information.

17. Website use

You must not:

• use the website for unlawful or fraudulent purposes;

• interfere with the security or operation of the website;

• introduce malicious code;

• attempt to gain unauthorised access to the website or related systems;

• scrape or automatically collect website content without permission;

• impersonate another person;

• submit false payment or delivery information; or

• use our content or products in a way that infringes intellectual-property rights.

We may suspend or restrict access where reasonably necessary to protect the website, our customers or our legal rights.

18. Reviews and submitted content

Where customers submit reviews, photographs, comments or other content, they confirm that they have the right to submit that content and that it is not unlawful, misleading, abusive, defamatory or infringing.

You retain ownership of your content but grant Merch Dungeon a non-exclusive, worldwide, royalty-free licence to display, reproduce and use it in connection with the store and its marketing, unless you withdraw permission where applicable.

We may remove submitted content that violates these Terms or applicable law.

19. Third-party services

Our website may use third-party providers for hosting, payments, production, shipping, analytics and other services.

We are not responsible for independent third-party websites accessed through external links. Your use of those websites is governed by their own terms and privacy policies.

Nothing in this section limits our responsibility for fulfilment partners or carriers where applicable consumer law makes us responsible for their performance.

20. Availability and website errors

We may update, suspend or discontinue website functions or products from time to time.

We do not guarantee that the website will always be available, uninterrupted or free from technical errors. However, this does not affect orders that we have already accepted or any mandatory consumer rights.

Obvious typographical, pricing or technical errors may be corrected. If an error affects an order, we will contact you and allow you to confirm the corrected order or receive a refund.

21. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• defective or unsafe products where liability cannot be excluded;

• deliberate misconduct; or

• breach of mandatory consumer rights.

To the maximum extent permitted by law, Merch Dungeon is not liable for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

Where you purchase products as a consumer, we remain responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care.

Products are supplied for personal use unless otherwise agreed. We are not responsible for business losses, lost profits or lost commercial opportunities arising from consumer purchases.

22. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as natural disasters, war, civil unrest, government restrictions, carrier disruption, customs delays, strikes, epidemics, infrastructure failures or major supply-chain interruptions.

We will take reasonable steps to minimise the effect of such events and will inform affected customers where appropriate.

This section does not remove any right to terminate an order or receive a refund where required by law.

23. Complaints and dispute resolution

Please send complaints to info@merchdungeon.com. Include your name, order number and a clear description of the issue.

We will attempt to resolve complaints directly and within a reasonable period.

Consumers may also contact the competent consumer-protection authority or an applicable alternative dispute-resolution body in their country.

The former European Union Online Dispute Resolution platform was discontinued on July 20, 2025 and is therefore not available for new complaints.

24. Governing law

These Terms and contracts formed through Merch Dungeon are governed by the laws of Hungary.

This choice of law does not deprive consumers living in another country of mandatory protections provided by the laws of their country of residence.

Any dispute may be brought before the courts having jurisdiction under applicable consumer and private-international-law rules.

25. Changes to these Terms

We may update these Terms to reflect changes to our services, business practices or legal obligations.

The version in force when an order is placed will apply to that order. Updated Terms will be published on the website with a revised “Last updated” date.

26. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or replaced to the minimum extent necessary to make it lawful and enforceable.

27. Entire agreement

These Terms, together with the product description, order confirmation and our applicable Privacy Policy, Shipping Policy and Return and Refund Policy, form the agreement between you and Merch Dungeon concerning your purchase.

28. Contact

Questions about these Terms, orders, returns, product safety or complaints may be sent to:

Merch Dungeon
Postal address: 1095 Budapest, Gát utca 21. Fszt./1a
Email: info@merchdungeon.com

Legal name: Farkas-Nagy Bettina Noémi